Exceed Clients' Expectations with Scott Klein, CEO & President at LanguageLine Solutions|CSuiteHotSeatE44

Scott is a seasoned executive with many years of leadership experience and success in achieving profitable growth in a variety of industries. Scott is the President and CEO of LanguageLine Solutions, the world’s largest provider of on-demand interpretation. He is also the President and Global CEO of Specialized Services for LanguageLine’s parent company, Teleperformance.
Previously Scott held the position of CEO of SuperMedia, Inc. Earlier, Scott served as President and CEO of Information Resources, Inc. (IRI), a leading market research firm; President of Consumer Industries, Retail & Energy division of Electronic Data Systems Corporation (EDS); and President of PCMall, Inc., a $1.2 billion telesales, catalog, and Internet reseller of computer-related products and COO for PrimeSource Building Products. He also had leadership roles with Pepsico Inc. and Procter & Gamble Company.
A graduate of Syracuse, Scott holds a bachelor’s degree in accounting.

Hosts:
Sarah Hickey, VP of Research, Nimdzi Insights
VP of Research at Nimdzi Insights by day, podcaster at The Troublesome Terps by night, conference interpreter DE - EN by trade

Josef Kubovsky, CEO, Nimdzi Insights
Josef uses his unique blend of language, tech, and sales skills to help Nimdzi partners in their pursuit of business excellence and growth.

Head to https://www.nimdzi.com/ for cutting-edge market research and consulting in the language industry.

Visit https://multilingual.com to catch up with the latest news in the language industry.

This show is made possible thanks to a collaboration between MulitLingual Media and Nimdzi Insights.
Oscar Betancourt - Video Director and Producer
Isabel Romero-Ruiz - Communications & Marketing, Nimdzi Insights
Antonella Tiezzi - Design

00:00 Scott Klein - CEO & President of LanguageLine Solutions
00:39 What does your company do?
00:49 What was your dream career as a child?
01:14 How do you like to spend your free time?
01:57 3 destinations you'd like to visit
03:03 Best advice you've ever been given?
04:35 First breakthrough moment
08:34 What made you choose your market vertical?
11:02 Your biggest failure
13:29 Your biggest success
16:04 What is your pet peeve when it comes to clients?
18:32 How do you motivate your team?
20:26 Advice for entrepreneurs